IN THEIR WORDS

"We've worked with technology providers before, but rarely do we get the opportunity to work with people as capable, organized and professional as Harland Clarke Digital." — Harborstone Credit Union

Harland Clarke

Support Services

If you’re working with Harland Clarke Digital, you will never be alone. From your first point of contact with us, you have a dedicated support team working with your organization.

Our in-house support representatives go above and beyond the call of duty on a daily basis.

Expect more from Harland Clarke Digital...
Safety Net

  • Prompt attention to your needs and prompt resolution to any issues
  • A dedicated in-house representative assigned to your account
  • Free one-on-one training available anytime
  • Personal service from an actual person on the phone
  • Advanced training webinars

More than just a help desk, these are consultative digital marketing professionals ready to help make your next project a success.

And we understand the importance of making sure your messages are getting in the door. That’s why we pro-actively monitor the deliverability of all client messages sent through our systems and only align ourselves with legitimate, permission-based marketers.

Other ways we protect your deliverability:

  • We practice diligent federal compliance and actively pursue strong Internet Service Provider relations

  • Our SpamChecker feature checks emails against common Spam filters and identifies potential issues
  • Automatic bounce handling and ISP feedback loops keep your lists clean
  • We have strong ISP relations, support the latest authentication methodologies, and monitor new technologies